All products and services provided by Eponine Patisserie Ltd are subject to the following terms and conditions.
By accessing this website or placing any order through any medium, you are agreeing to abide by these terms and conditions.
Eponine Patisserie Ltd reserve the right to change or amend these terms and conditions at any time without notice.
Although this website is updated regularly, all prices, ingredients, products and availability are subject to change without notice.
All online orders are subject to our Delivery & Returns policy.
All delivery timescales are given in working days.
We do not post on a Friday to prevent parcels from being held in the mail. Orders placed Thursday-Sunday will be dispatched the following Monday.
Prices displayed in the online shop are inclusive of any applicable VAT, and are exclusive of delivery.
After placing an order through our online shop, a confirmation of your order details will be sent via email to the address you provided. This will include your name, billing and shipping addresses, payment method, email address, telephone number, items ordered, and your unique order number. If any of this data is incorrect, or you do not receive this email within 5 working days, please contact us. This email does not constitute a formal acceptance of your order, or formation of a contract between you and Eponine Patisserie Ltd. Acceptance of your order and formation of a contract shall only occur upon successful credit or debit card authorisation, completed payment, and dispatch of goods. Eponine Patisserie Ltd reserves the right to decline your order for any reason, including but not limited to shortages or unavailability of stock, and inability to authorise payment.
Payment for online orders must be made by debit card, credit card or PayPal account through our PayPal payment gateway. We do not accept any other payment methods for online orders at this time.
Authority for payment will be requested from your card issuer or PayPal at the time of ordering. We reserve the right to terminate any agreement with you if payment is refused at any stage.
It is your responsibility to check the condition of all products and alert us to any damaged or faulty items immediately upon receipt. Please send photographs of any damage or faults to our email address (firstname.lastname@example.org), including images of the item, the item’s box with the Best Before date visible, and the postal packaging it has arrived in. Under no circumstances shall we be held liable for any complaints or issues which are not reported within 24 hours of delivery.
Product images are provided for illustrative purposes only. Our products are handmade and contain natural ingredients, therefore actual products may vary (including packaging).
All our products are made in an environment where known allergens are used (including but not limited to peanuts, nuts, flour, milk, eggs and soya).
Weights, sizes and dimensions given are approximate and may vary slightly.
Some products may contain non-edible items such as bases, structural supports or decorations. It is the responsibility of you or your caterer to remove these as appropriate before serving.
Number of servings for multi-portion cakes, patisserie and desserts are approximate and dependent on correct portioning. We cannot be held responsible for any shortfalls in portions.
As taste is a subjective matter, we can not accept the return of any non-faulty product simply because you do not enjoy the flavour.
Fresh patisserie should ideally be consumed on the day of purchase/delivery. It may be stored for 1-2 days in the fridge, but may suffer deterioration in flavour and quality for which Eponine Patisserie Ltd. cannot be held responsible.
Any shelf life given in product descriptions on the Eponine Patisserie Ltd. website, catalogues, etc. is for indication purposes only and is not a guarantee. Our products contain fresh ingredients which will affect the best before date of each batch. If you require a product to last a certain amount of time and/or beyond a specific date, please discuss this with us before purchasing.
Custom & Corporate Orders
Custom and corporate orders can be placed through consultation by phone or email.
Samples may be made available upon request and are chargeable at standard retail price. Custom samples may be offered at the discretion of Eponine Patisserie Ltd., and will be charged at the cost of labour and materials. Please discuss your sample requirements during consultation.
Orders and quotations are not confirmed until you have received the relevant invoice.
Quotations are valid for 14 days unless otherwise stated.
Any changes made to orders/bookings, including dates, are subject to availability and may require re-quotation. Changes made after a booking has been confirmed may result in additional fees and/or terms, which will be outlined in a re-quotation. Withholding payment of any additional fees or failure to communicate within the time specified on the re-quotation will be considered a cancellation of the order/booking by the customer.
Cancellation of an order/booking by the customer will result in any prior payments made being forfeit.
All products remain the property of Eponine Patisserie Ltd until paid for in full.
It is your responsibility to ensure that you are able to receive and read emails at all times. We will not be held liable in the event that you miss any communications regarding your order or payments. Not responding to these emails in a timely manner may result in the cancellation of your order and forfeit of any monies paid.
Please state any specific dietary requirements when ordering and ensure that they have been included in the quotation when confirming your order.
Eponine Patisserie Ltd takes no responsibility for products once they have been collected/delivered.
All products are subject to availability. In the unlikely event that any goods are unavailable, we will attempt to contact you and may offer a reasonable substitute.
Eponine Patisserie Ltd reserves the right to create and retain images of any product for advertising or any other purpose. These images remain the intellectual property of Eponine Patisserie Ltd.
Venue parking should be available for all deliveries. If parking is unavailable, you will be liable for any parking charges incurred during delivery.
It is your responsibility to ensure that someone is available to accept delivery of the goods. In the event that no-one is available, we will not make a second attempt to deliver the goods, and it will be your responsibility to arrange collection from us within 24 hours.
Goods must be checked and signed for upon receipt. It is your responsibility to check that the order is correct and undamaged at the time of delivery. Deliveries may be signed for by a 3rd party, in which case this person takes on all responsibility for checking the goods and ensuring their safety. Eponine Patisserie Ltd can not be held responsible for any damages or errors in the order which are not reported before the order has been signed for.
For orders to be collected, it is your responsibility to collect goods on the agreed date. Orders not collected will be held for 24 hours, after which the goods will be forfeit.
Payments for private orders can be made by cash or bank transfer. Bank details will be provided with your invoice.
Payment for all orders must be made at least 28 days prior to the event/delivery/collection.
For orders to be delivered/collected within 28 days, payment in full is required upon receipt of invoice, unless otherwise agreed during consultation and stated on the invoice.
For all private bookings/orders at least 28 days from the delivery/collection, a non-refundable 50% deposit is required within 48 hours of receipt of invoice. Dates may not be held if a deposit has not been received within this time frame, and bookings may be lost or subject to re-quotation.
Eponine Patisserie Ltd reserves the right to terminate any agreements if authority for payment is refused at any stage.
We shall have the right to refuse or cancel any sale of a product which has been priced incorrectly due to a typographical error, or an error in pricing information from our suppliers.
By placing an order, you agree to indemnify us in full against all costs, fees, expenses and outgoings incurred by us in the process of obtaining payment. In the event of a failed or withheld payment, this will include an administrative cost (minimum £20).
Trade & Consultancy
Payment is required in full before commencement of any works.
We do not offer credit unless otherwise agreed. Any lines of credit offered will be at the discretion of Eponine Patisserie Ltd.
In the event of an invoice being issued after the commencement of works, payment is due upon receipt of invoice.
Late payments may attract debt recovery costs and statutory interest.
Eponine Patisserie Ltd and it’s agents shall have the right to reclaim any additional or unforseen business or personal expenses incurred during works partaken on behalf of a client, unless otherwise stated in the service agreement.
Delivery of trade orders will be charged at cost unless otherwise agreed in advance.
Goods should be inspected immediately at the time of delivery. Any problems, discrepancies or damaged goods must be reported to Eponine Patisserie Ltd. within 24 hours of receipt in order to claim credit, replacement or reimbursement. Under no circumstances shall we be held liable for any issues which are not reported within 24 hours of delivery.
Goods may be made available on a works only basis to be collected by the client or their preferred agent. These goods must be checked and signed for at the time of collection. Eponine Patisserie Ltd. takes no responsibility for goods once they have left the premesis.
It is the client’s responsibility to ensure that someone is available to receive goods. Eponine Patisserie Ltd. takes no responsibility for deliveries which cannot be made due to nobody being available at the delivery address, and reserves the right to charge the client for any additional delivery fees or charges incurred as a result.
Stock held on behalf of a client remains the property and responsibility of the client. Held stock will be returned to the client at the end of agreed works or upon request. Stock will not be held for longer than 2 months from the date of the previous invoice without prior agreement, at which time it will be returned to the client or disposed of. The client takes full responsibility for any costs, handling fees or delivery charges incurred during holding or return of stock. Held stock which goes out of date will be disposed of at our discretion without prior consultation with the client.
By accessing or browsing this website you accept and agree to abide by the following terms and conditions without limitation or qualification. These terms and conditions apply from the first date that you access this website. Please read them carefully. Eponine Patisserie Ltd reserves the right to change or amend these terms and conditions at any time without prior notice.
The content of this website is supplied by Eponine Patisserie Ltd for personal use and information. All text, images, data and other content remains the property of Eponine Patisserie Ltd and may not be distributed, edited, modified, re-used, or transmitted without the express written permission of Eponine Patisserie Ltd.
Eponine Patisserie Ltd tries to ensure that all information on this website is accurate and complete at the time of publication.
Eponine Patisserie Ltd assumes no responsibility and cannot be held liable for damages of any kind arising from the use of this website, including, but not limited to those caused by computer viruses, loss or use of data, direct, indirect, incidental, punitive and consequential.
This website contains links to other websites controlled and operated by other parties. Such links are provided for your convenience only. Eponine Patisserie Ltd is not responsible for their content, and inclusion of links to other websites does not imply any endorsement of the material therein, or association with the operators.
All copyrighted images and materials supplied to third-parties for advertising or any other purpose remain the intellectual property of Eponine Patisserie Ltd.
We reserve the right to request that third-parties remove any images or other copyrighted materials at any time for any reason.